Refund and Return Policy for Gehnasale.com

At Gehnasale.com, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a flexible refund and return policy as outlined below.

1. Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.
• Products must be unused, unworn, and in the same condition that you received them.
• All items should be returned in their original packaging, with tags and any accompanying accessories or documentation.
• Certain items such as cosmetics, personal care products, and customized jewelry may not be eligible for return due to hygiene reasons.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged, or altered.
• Earrings and other pierced jewelry due to hygiene concerns.
• Cosmetics and personal care products if the seal is broken.
• Gift cards and promotional items.

3. Return Process

To initiate a return:

1. Contact Us: Please email us at [insert email address] with your order number and reason for return. Our customer service team will guide you through the process.
2. Pack the Item: Carefully pack the product in its original packaging.
3. Ship the Item: Once we approve the return, we will provide you with the return shipping address. You are responsible for the cost of shipping the returned item unless the return is due to a defect or error on our part.

4. Refund Process

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• If the product is not in its original condition or is damaged, we may deduct a restocking fee or deny the refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [Gehnashoping@gmail.com].

6. Late or Missing Refunds

• If you haven’t received a refund within the stated time frame, please check your bank account again.
• Next, contact your bank or credit card company, as processing time may vary.
• If you still have not received your refund, please contact us at [+919700360179].

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with details and photos of the issue at [insert email address]. We will arrange for a replacement or full refund, including shipping charges.

8. Shipping Costs for Returns

• Customers are responsible for the cost of return shipping, except in cases where the product is defective or incorrect.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

9. Contact Information

For any further assistance regarding returns or refunds, please contact us at:

• Email: [Gehnashoping@gmail.com]
• Phone: [+919700360179]
• Address: [Aslami city Center Rajiv Chowk Ghandhi Road 3-5-481/2]